Medication Management – A Guide for Patients

Betty Chaffee/ April 12, 2021/ Medication Management, Medication Therapy Management/ 9 comments


So many of us find ourselves taking medicine. Almost three-quarters of Americans take at least one medication, and 20% of us take five or more. The older we get, the more likely we are to have health problems. And medications are the mainstay of treatment for chronic health problems like heart disease and diabetes. That's because so much research shows they work well to keep people with health problems healthier and more active.

But the reality of medication use isn't all that rosy. Less than half of those who take prescription drugs actually take them as prescribed. There are lots of reasons: cost, forgetfulness (all ages!), wondering if it really works or is still needed, safety concerns, unwanted side effects and sometimes just not considering it a priority. Not only that, but many people who THINK they're taking their medicine correctly actually are not. Sometimes people don't read the prescription label, thinking they remember the directions they were given by their doctor or pharmacist. People who use devices like inhalers often never acquire the right technique to get the best effect of the medicine. Other times, people may use a medicine regularly every day when it was really intended just to be used "as needed". In the end, the majority of people who take prescription drugs take them incorrectly at least some of the time.

And there's more. Only about a third of those who take prescriptions know what side effects to watch for, so when side effects do happen, they may be ignored, treated with another medication, or worse, require a doctor's visit or even hospitalization. Drug interactions are also a problem, not only between prescription drugs but also with dietary supplements and non-prescription medicines. As you might expect, the risk of side effects and drug interactions increases as the number of medications goes up. Age also can affect these risks. As our bodies age and change, risks of side effects and dose limits of some medications also change.

All in all,  it's estimated that problems with medication including incorrect use and adverse reactions cause at least 1.3 million emergency room visits, 350,000 hospitalizations, and 125,000 deaths annually in the United States. And the wasted dollars that go along with that add up to between $100 and $300 BILLION.

How in the world do we find a way to help people use medications correctly and safely so that they can get the best health outcomes?

Enter Medication Management!

Medication Management Services (MMS), also known as Medication Therapy Management (MTM) services are defined as "patient-centered, pharmacist-provided, collaborative services that focus on medication appropriateness, effectiveness, safety, and adherence with the goal of improving health outcomes." In simpler terms, your pharmacist works with you and your healthcare team to make sure all your medicines are the rightWeekly medication organizer filled with tablets ones for you. Together, you and your pharmacist will find and resolve barriers to medication use like cost, side effects, and misunderstandings about how or when to take it.  For anyone who takes medications, it's exactly the right tool to improve health, decrease hospitalizations, and decrease overall healthcare costs. Here are some of the most Frequently Asked Questions about Medication Management.


Who provides Medication Management Services?

Your pharmacist is an excellent (and accessible) resource for information about medicine! Among all the care providers on your healthcare team, pharmacists are the medication experts. A pharmacist graduating today has at least 6-8 years of university-level training centered around medication use and graduates as a Doctor of Pharmacy (PharmD). Pharmacists are in the best position to help you get the most value from your medicines. Whether you find your pharmacist in a retail pharmacy, clinic, hospital or independent practice, all are qualified to provide MMS.

If your pharmacist is in a busy community pharmacy, or far away providing mail-order prescriptions, you may find it hard to connect regularly with them. That's where an independent practice, like BetterMyMeds and others, can help. Independent practices allow you to develop a relationship with your own personal pharmacist. A pharmacist who can give you the time you need - to help you understand your treatments, answer your questions, and find better ways to work with your prescriber.

But Medication Management still works best with a team approach. Every member of the healthcare team, including you, your pharmacist, your doctor(s), and any specialists you routinely see should help make decisions about your treatment. When pharmacists help manage medication use, people stay healthier, are hospitalized less often, and spend less money on healthcare.

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What's the difference between Medication Management and Medication Therapy Management?

Medication Management is kind of an umbrella term, and there are lots of different services that fall under it. The term Medication Therapy Management (MTM) was coined by Medicare. You'll hear this term when Medication Management is offered through a Medicare Part D prescription drug policy. Medicare Part D provides MTM benefits to all members who meet certain criteria. Medicare has strict guidelines for MTM, but it's still done with the same goal in mind -- to optimize the use of medications.

Comprehensive Medication Management (CMM) is another term for services that fall under the Medication Management umbrella. You may hear the term CMM if you receive care in a clinic where pharmacists are a part of the healthcare team. 

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Where are Medication Management Services provided?

Many community pharmacies, both independent and chain, have successful Medication Management programs. Some go even further by providing immunizations, health screenings, and even some lab tests. Most community pharmacies only provide MTM services through Medicare Part D plans (as described above), but some have broader reach.  These services are often provided face-to-face in a private area of the pharmacy.

Unfortunately, not all pharmacies have enough pharmacists on staff to provide MMS. Some larger chain use a central call center to provide services by telephone to their patients. More and more, video calls are being used for long-distance appointments to make communication a little easier. Though face-to-face visits have their advantages, a telephone or video appointment still allows you to get the help you need.

Some doctor's offices and clinics employ pharmacists to provide MMS. Clinics with a team-based approach to healthcare are more likely to have a pharmacist available. Getting care from a pharmacist right there at your doctor's office is efficient for you, your doctor, and your pharmacist. Everyone can join the conversation, view the same records, and make decisions together. If you have access to a pharmacist at your doctor's office, get to know them. Bring medication-related questions to your visit when they come up, and get the most out of your healthcare!

Pharmacists employed by hospitals may also provide MMS. This may happen behind the scenes when pharmacists consult with doctors about medication choices, doses, or side effects. Or you may talk with a pharmacist to review your medicines before you go home. Some hospitals even employ pharmacists to follow up with patients AFTER they get home. That's the time when changes in medicine can get confusing, and problems can lead to another hospitalization. If you have contact with a hospital pharmacist, be sure to find out who to call if you have questions after you go home!

Nursing homes employ pharmacists to review the medications of all residents every month. Sometimes the pharmacist has a chance to talk to the residents he or she cares for. If you or someone you love is in a nursing home, you can be confident that there is a pharmacist there watching over you. If you have questions about medications, be sure to ask the nursing home staff how to reach a pharmacist who can help!

And finally, there are pharmacists who provide MMS right in the comfort of your own home! An independent pharmacy practice with a focus on MMS may provide home visits or video/telephone appointments. BetterMyMeds currently uses both options to provide MMS. Home visits are convenient for our patients, and they allow the pharmacist to learn more about day-to-day medication problems that may not come up in conversation. COVID-19 resulted in more services provided by video call, which also gives the pharmacist more insight than just a telephone call. Telephone calls are a useful tool to provide needed MMS to patients when no other type of communication is available.

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How does Medication Management work?

Pharmacist's patient care processMMS may look a little different from place to place. But the basic pieces are the same, and are illustrated by the "Pharmacist Patient Care Process" wheel shown here. Your pharmacist starts by learning about you (collecting information). The information may come directly from you, or from your health record if your pharmacist has access to it. Then, you and your pharmacist evaluate (assess) each medicine to see if it's effective, safe, and personalized to you. This is the time when any problems you're having (cost, side effects, and so forth) can be discussed. Together, you and your pharmacist (with the help of your doctor if needed) will make a plan to resolve any problems that came up during your discussion. This may include setting health-related goals as well as tracking progress toward goals. Next, you'll put the plan into action (implement). Your pharmacist will follow up with you at a scheduled time(s) to see if the plan is working. Then, if needed, you and your team can change the plan to help you meet your goals, and the process continues.

MMS always works best when you and your pharmacist have an ongoing relationship. That way, you can ask questions or discuss problems whenever they come up, and your pharmacist can check back with you regularly. If you find the plan isn't working, changes can be made and new goals set. This process is a great way to help you use your medicines more effectively and maintain better health!. 

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When should you consider Medication Management?

Studies show that people begin to go off track with medications nearly as soon as they start taking them. Most people would prefer not to take medicine, and research shows that many people stop taking medicine within about a year after starting it. Children, young adults, the middle-aged and the elderly all make mistakes with medicine or simply decide not to take it. Developing a relationship with your pharmacist early on allows you to talk openly about medicines. You can learn about risks and benefits of your medicine, lifestyle change options, and talk frankly about your values and motivations. In short, the earlier you get to know your pharmacist and begin talking about your medications, the better!

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Who will pay for Medication Management?

The truth is, right now we're all paying for Medication Mis-Management. The $100-$300 billion I talked about earlier? That's just the excess expense for incorrect use of medications and treating side effects. When you add in improper dosing, duplications, unnecessary medications and other problems, that dollar value goes way up. Last year it was estimated that suboptimal use of medications resulted in over $500 billion in unneeded expenses. 

In the community pharmacy setting, Medicare Prescription Drug Policies cover MMS for those who qualify. That's a start, but it only helps a small proportion of those who could benefit from MMS. Some other insurers, seeing the value pharmacists add to healthcare, are making MTM a benefit for more of their members. Some clinics have pharmacists on their medical team, and the pharmacist's time generally comes at no added expense to patients in these settings. Nursing homes generally include the cost of the pharmacist's services in the overall cost of medications. 

But if you're not one of those whose insurance covers MMS, paying for the service out of pocket is very likely still a winning strategy for you. Why? Because ongoing help from a pharmacist can add real value to your healthcare. Your health will improve, you'll understand the risks and benefits of your medicine, and you'll spend less money overall on your healthcare. 

Independent Medication Management practices such as BetterMyMeds employ pharmacists to focus on medication use rather than medication sales, and they are slowly gaining traction as the value of pharmacist input becomes clearer. This type of practice offers a variety of MMS at different prices. Contact us to make your appointment today!

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Originally published May 9. 2019. Revised July 31, 2019; April 12, 2021; March 23, 2022



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About Betty Chaffee

Betty Chaffee, PharmD, is owner and sole proprietor of BetterMyMeds, a Medication Management service devoted to helping people get the maximum benefit from their medications.


  1. Wonderful information as always, Betty! I would love to see more questions and comments from your readers about this!

  2. I wonder if getting prescriptions filled at different pharmacies is a problem on getting information for the recipient. For example, sometimes my prescription is sent to the mail order pharmacy and the “immediate” new drug goes to the local pharmacy. Am not sure that the local pharmacy knows that I am on long term Coumadin—-to know to look for interactions.

    1. Dear Ruth,
      You’re absolutely right about the difficulty your pharmacies might have in getting access to all of your information.. If a pharmacist doesn’t know all the medications you’re currently taking, there’s no way for him or her to check thoroughly for interactions. There are probably plenty of people in that same kind of situation. My advice is always to make sure an accurate and up-to-date medication list is shared with the pharmacist who’s taking care of you. And if a short-term prescription (like an antibiotic, for example) is filled by your local pharmacy, the mail-order pharmacy should be made aware of it in case they have to fill a prescription for you while you’re still taking it.

  3. I have difficulty reading your item because of the typeface being so pale grey and small size. Granted this is on an iPhone.

    1. Dear Ruth,
      I had that same comment about problems reading the text some months ago from another reader. Since then, I’ve made sure that the font color is dark black, and increased the size substantially. The text of the articles is easier to read now than it used to be, but maybe there’s more room to improve it. I can see, though, that these comments are are in a lighter color and smaller font, and are definitely much harder to read. I’ll look into a solution for that! Thanks for the comment.

  4. So weird. I was just searching for information about this stuff and you popped up. You must be doing something right. Thanks by the way, this really answered some questions I was wondering about.

    1. Chad, so glad the article was of help to you! I hope you’ll share it with colleagues and friends, maybe post a link to it on your web page and Facebook page. Medication Management can help patients and their primary care providers alike, and getting the word out is the first step!

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