How does my pharmacy benefit from providing MTM services?

• A community pharmacy-based MTM program allows pharmacists and technicians to practice at the top of their skill level. Using their training, knowledge, and counseling skills on a daily basis can improve job satisfaction and improve staff retention.

• Provision of MTM services results in increased revenue.

• Health outcomes of your pharmacy's patients will improve, and their overall healthcare costs will likely decrease. Knowing that they can get valuable healthcare from their pharmacists will in turn improve your customers' levels of satisfaction.

• Providing MTM services will help payers attain a higher star rating with the Centers for Medicare and Medicaid services (CMS).  This may result in more lucrative contracts with prescription insurers in future years.

• Pharmacy-provided clinical services will encourage collaboration with local prescribers. Prescribers, in turn, will be more likely to recommend your pharmacy to their patients for immunizations, point-of-care testing, and other pharmacy-based services.

What services does BetterMyMeds provide to help my pharmacy develop its MTM program?

• Training of pharmacy staff on the use of the OutcomesMTM platform. This includes areas such as scheduling appointments, documenting interventions, generating new claims, and submitting completed claims.

• Training of pharmacy staff on techniques for engaging patients in conversation about MTM services, generating interest in participation, and scheduling appointments with pharmacists.

• Training of pharmacists in taking medical histories; documenting medication profiles; motivational interviewing; identifying gaps or duplications in therapy, possible drug interactions and side effects.   Shadowing, mentoring, and post-interview discussion will be provided.  Training will also include appropriate follow up and monitoring.

• Access to business and marketing resources developed by APhA, a national pharmacy professional organization.